CUSTOMER SURVEY

To help us improve the quality and effectiveness of our operations and service we would appreciate a few moments of your time to complete this questionnaire. The form may also be downloaded (Click Here) and returned via the post or fax.

Thank you for your help.


Auditor's Name

Date of Audit

Your Name

Organisation

Please rank your perception of the following	1 2 3 4 5
1) The speed with which WCS dealt with your application.......................................................
2) WCS's ability to meet your required date of assessment dealt with your application...........
3) The Auditor's timekeeping......................................................................................................
4) Auditor's explanation of the assessment or certification process........................................
5) Clarity of the Auditor's questions...........................................................................................
6) The relevance of the Auditor's questions to the activities audited........................................
7) Explanation of any non-conformances identified (if applicable)............................................
8) Explanation of any observations raised................................................................................
9) The Auditor's understanding of the nature of your business...............................................
10) The Auditor's understanding of the processes involved.....................................................
11) The conduct of the Auditor throughout the audit.................................................................
12) Benefits or value-add resulting from the audit.....................................................................
13) Your overall satisfaction with the audit...............................................................................
RATINGS: 1 - Very Poor, 2 - Poor, 3 - Satisfactory, 4 - Good, 5 - Very Good

Comments